Premium Member - Text Templates not working

Forum|Forum|3 years ago
December 7, 2022
3 replies
641 views

I am a Premium Member, in good standing, but when I go to the "Text" tab and choose a premium text template, it does not load the template. If I hover over the crown in the lower-right corner of the template preview, it shows "You have access".

If I click on a template that is not Premium, it loads just fine.

If I go to "Photos" and select a Premium photo, the photo loads just fine. So I am certain that this is not an issue with my Premium Membership.

Any ideas why I can't use the Premium text templates?

thannonh48057858

Participant

I'm having this issue is there any resolve?

Tarun Saini

Community Manager

Hi @thannonh48057858,

Thanks for reaching out! Can you please share the screen recording of the issue?

We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

Regards,

Tarun

N

Nogokirby

Participant

Is there a solution to this problem, because I'm having it now. Thank you.

J

Jessica27479897fr7s

Participant

Same here. I can't choose premium text template.

C

carolyn plant nerd in PDX

Participating Frequently

me as well. Super frustrating because my boss is expecting something fast and normally i can do things with a quick turn around.
Is anyone from Adobe paying attention to this?

SVL-LNKAuthor

Participant

These appear to be working again.

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