Sebastian Dieth

Participant

Question

Presets and Stock not loading

Forum|Forum|2 years ago
January 9, 2024
3 replies
151 views

Hi!

Since yesterday I can't load any presets or stock footage, it just keeps loading and loading. I'm using the newest verion of Google Chrome on Windows 11 and I've also tried using Brave. I'm not using a VPN or have an AdBlocker enabled so that also can't be the problem. I've attached screenshots of what it looks like.

Thank you!

Desktop Web

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Adobe Employee

Hi @Sebastian Dieth

Sorry to hear about your difficulties. I'd recommend testing these to start with

Try clearing the browser cache - https://support.google.com/accounts/answer/32050
Test in incognito/private browsing mode - https://support.google.com/chrome/answer/95464

Please let us know if these help,

- Dave

Sebastian DiethAuthor

Participant

Update 2: Now the Fonts won't load on Firefox even though everything else does.

Sebastian DiethAuthor

Participant

Update: Works when I'm using FireFox. But why?