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JOHN5C8120920594
Participant
Jan 17, 2022 1:44 AM UTC
Question

Previous Spark projects do not open fully.

My previous Spark projects show up in CCE, but when I click on them they load "fuzzily" and a spinning circle spins indefinately. 

 

Troubleshooting I've tried:

Different computer

Different browser

Chromebook

Cleared cache

Signed in with private browsing

 

The project *will* open on my phone and I can edit it there, but I need to be able to open projects on my PC. 

 

Any help you can give is much appreciated. I can share any documentation that might be useful.

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8 replies

Community Manager
Saquib.IqbalCommunity Manager
Community Manager
Jan 17, 2022 3:00 PM UTC

Hi John,

Sorry for the trouble. Things should be working better than that. We appreciate that you have mentioned the troubleshooting steps you have tried. Would you be able to try again on another network/wifi?

 

Let us know if this works.

 

Thanks,
Saquib

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    JOHN5C8120920594Author
    Participant
    Jan 17, 2022 9:21 PM UTC

    Hi Saquib, I have tried on another network and get the same result. I am happy to provide more information as needed. 

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    Community Manager
    Saquib.IqbalCommunity Manager
    Community Manager
    Jan 18, 2022 1:31 PM UTC

    Hi John, thanks for getting back to us. Could you duplicate the project and try again? Also, is it happening with all the projects or just one?

     

    Thanks,

    Saquib

     

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