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L
Lilian379927585jiq
Participant
September 2, 2024
Question

Problem downloading presentation

  • September 2, 2024
  • 1 reply
  • 261 views

Hello, problem downloading my 32 page presentation (many elements). Test carried out with several documents, as soon as the number of pages is significant: this poses a problem. The export is blocked at 90% and this error message appears (see jpg). THANKS !

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1 reply

L
Lilian379927585jiqAuthor
Participant
September 2, 2024

Bonjour, problème de téléchargement de ma présentation de 32 pages (beaucoup d'élements). Test effectué avec plusieurs documents, dès que le nombre de pages est conséquent : cela prose problème. L'export se bloque à 90% et ce message d'erreur apparaît (voir pj). Merci !

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
September 5, 2024

Hi 

@Lilian379927585jiq

,

 

We're sorry to hear about this. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies and let us know how it goes.

 

If that doesn't help, please share the URL of the project with an edit access to investigate further.

 

Regards,

Tarun

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