Problem linking to instagram via facebook.

Question

I constantly get connection failed when trying to link instagram via facebook on the scheduler.
My instagram and facebook accounts are set to business, am I doing something wrong?

Tarun Saini · Accepted Answer

Thanks for your response @stephen_chadbond6943,

I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards,

Tarun

Tarun Saini · Answer

Hi @stephen_chadbond6943,

Welcome to the community! We're sorry to hear about this. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

If the above steps doesn't help, chekc these article below for more info:-

https://helpx.adobe.com/express/web/share-and-publish/schedule-and-publish-content/connect-instagram-business.html
Play this video to troubleshoot connection problems in Adobe Express at https://new.express.adobe.com/published/urn:aaid:sc:VA6C2:d0d03de5-0c40-4a51-9764-9f91b160271a?promoid=Y69SGM5H&mv=other

Let us know if that helps.

Regards,

Tarun

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