Problem with accessing project and making new projects

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I've reset my computer, signed out, cleared my cache and I'm still unable to start or access a project. Attached is a screen recording.

Screen_Recording_2022-11-17_at_12-18-14_PM.zip

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Henrik Heigl

Community Expert

Hi,

do you still have that problem? From first look it looks like it can be some kind of Driver problem or so. I tried to replicate your steps with several Mac and Windows Devices and also on Android and iPhone and there where no problems.

What kind of Computer with what technical specs are you working on? Are all needed Video-Drivers and Updates are installed?

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regards,Henrik

Myra Ferguson

Community Expert

What happens if you try creating a project with a smaller image? You can use the Resize image Quick action to resize it. 5472 x 3648 is huge for a social media post. It may be that it's too large for the browser to process. I could see in the video that it was taking a while for it to save.

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S

Susie2719071018chAuthor

Participant

It's still giving me that same issue. This also wouldn't explain why I can't access previous projects. If you look at the canvas when loading it looks like it just dissapears or gets super thin and wide.

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Screen_Recording_2022-11-17_at_1-38-38_PM.zip

Myra Ferguson

Community Expert

What device and browser are you using? Here's a thread with a recommendation for opening previous projects that aren't opening now:

https://community.adobe.com/t5/adobe-express-discussions/troubleshooting-previous-projects-not-opening-in-creative-cloud-express/td-p/12591557

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