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Participant
June 14, 2025
Question

Problem with accounts

  • June 14, 2025
  • 1 reply
  • 83 views

Hello, I spent sometime without using the app adobe express, and recently I logged again cause i had many projects saved there, but accidentally I logged in with another email, and accidentally I subscribed to premium, 

so when I realized i cancelled the subscription, and logged in in my correct account, but now its saying i cannot save, export anything, cause i cant go premium, its saying i have a subscription in another account

can you help me?

thanks!

1 reply

Tarun Saini
Community Manager
Community Manager
June 16, 2025

Hi 

@rodolfo_7652

,

Welcome to the community! We're sorry to hear about this. Please ensure you're logged in to your correct profile. For more information, please check this link and let us know if that helps- https://adobe.ly/4jSvC6D 

 

Also, please check your subscription status for both email accounts to confirm which one has an active or cancelled plan.

 

Let us know if that helps.

 

Regards,

Tarun