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_marioosh
Participant
February 5, 2022
Question

Problem with exporting project in full resolution to PNG and JPG

  • February 5, 2022
  • 3 replies
  • 724 views

When I export project in full resolution (6000 x 6000px) to PNG or JPG exported file has black border with right side and bottom side. I tried on PC with Windows 10 ( Edge browser) and on Chromebook with the same resoult. When I export files on smartphone or tablet in Creative Cloud Express for Android all files are correct. Balck border appears only in Creative Cloud Express web browser version. All files in resolution above 5750 x 5750px have black border, all files in resolution up to 5750 x 5750px does not have black border. Sample file in attachment.

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    3 replies

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    Bolivar Ramon Mora
    Participant
    February 7, 2022

    I have the same problem for the export of images on instagram and facebook, low quality, I take the indications of Adobe Creatice Cloud that puts image models for social networks and when downloading in any format or size, they are downloaded in low quality , makes the whole project useless

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      February 5, 2022

      Try exporting smaller images. 6000 x 6000 pixels is too huge for the web. 

       

      Best image size for websites:

      https://northwestmediacollective.com/best-image-size-for-websites-2021-the-ultimate-guide/

       

      Nancy O'Shea— Product User & Community Expert
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      _mariooshAuthor
      Participant
      February 6, 2022

      If Creative Cloud Express has the ability to export at a resolution of 6000 x 6000 px, it should work fine. And if there are any limitations, programmers should take it into account. Because now it looks a bit frivolous for a big company like Adobe.

        B
        Bolivar Ramon Mora
        Participant
        February 5, 2022

        I have the same problem when downloading the projects, the quality decreases too much, I am using firefox mozilla, google, and edge and the result is the same

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