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Ryan2238954136lh
Participant
Dec 24, 2021 11:12 PM UTC
Question

Problem with exporting quality

Whenever I export an image from Creative Cloud, it’ll export in insanely bad quality. Also when going onto the computer to try there its also terrible quality, I can export the photo but I cant go in and edit it on the computer. It tells me I need this subscription to do so and offers a free trial. I clicked on free trial and it brings me to a new page where im signed out. When I sign back in it takes me away from the page. Now its just a cycle of that. Clicking on free trial, getting logged out on the purchasing page. Logging back in and being taken back to my homepage. What tf?

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    37 replies

    michaelsenpatrick
    Participant
    Feb 23, 2023 5:35 PM UTC

    This is ridiculous. I am also using Adobe Express. I set my image to be 3 x 2.25". However when I export it, it scales it up to 12 x 10 for no discernable reason. I chose that size for a reason. That is the size I intend to print at. How do I export at the actual size I specified?

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    Robert258883458s5n
    Participant
    Aug 31, 2022 3:05 AM UTC

    Same issue but it's sporadic. For instance I have a multi-page post with various sizes of a social media graphic, which is cool that you can do it in one project, but for some reason the Instagram square size page exports in horrible quality while the others are fine. I've tried exporting it in various ways and the only work around I could find was to screenshot it and crop that and post it.

     

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      Henning2437297160av
      Participant
      May 9, 2022 10:11 AM UTC

      For me changing the resolution within the project settings did the job.

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        Aviva24062659g38h
        Participant
        May 10, 2022 8:20 AM UTC

        there is no project setting, at least not in the Android version.

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        Henning2437297160av
        Participant
        May 10, 2022 9:13 AM UTC

        I'm using an IPhone and there is a "change size" option. 

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          BorderlineOutcast
          Participating Frequently
          Apr 7, 2022 12:52 AM UTC

          I've been having the same issue. It isn't a template issue, as I started mine from scratch. 
          The screenshots I've taken are better quality than anything I've exported from Creative Cloud Express. I need this logo with a transparent background, and I can't get a good resolution unless I screenshot, which makes it difficult to GET a transparent background in a separate app. 
          This is extremely frustrating, as I have a very important day tomorrow and I can't print low resolution flyers, business cards, and brochures. 
          Is there a fix for this? Does anyone know a way I can get a good quality image from this app? 

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            Antani23913062s4tc
            Participant
            Apr 17, 2022 8:09 PM UTC

            I know it s frustrating but, you will only contact the support and they will flip the ball thas it. And I will have to write a long texts and pictures and chats to explain to get an answer like try different sizes or some nonsense like I'm not a professional and I haven't tried any before contacting anyone. Everyone is so polite to help and when they hear about the problem that it's ghosted. But the thing is the will probably ask me who ghosted you and that's the part I don't have time to have chitchat with the support and send each other slow emails for weeks.

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              Nancy OShea
              Community Expert
              Nancy OSheaCommunity Expert
              Community Expert
              Apr 17, 2022 8:16 PM UTC

              Sorry but we have no idea what you're going on about.  This is a user-to-user community.  

               

              If you care to show your workflow and describe the problem you're having, other users here will attempt to help you.

               

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              Nancy O'Shea— Product User & Community Expert
              Antani23913062s4tc
              Participant
              Apr 5, 2022 8:26 PM UTC

              Same problem tried anything

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              Dan5F97
              Participant
              Jan 13, 2022 7:43 PM UTC

              Same issue. Export quality in CC Express is horrible. Makes the app worthless. 

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                Tarcan22647190h5d3
                Participant
                Jan 14, 2022 12:18 AM UTC

                Hey, I have the same issue and it needs to be fixed fast. Do you guys have the answer of this? Export quality is very bad.

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                  Aviva24062659g38h
                  Participant
                  Apr 15, 2022 9:46 PM UTC

                  The main reason why this app will never be considered by social media users is the catastrophic export image & video quality (even for premium paid members!) Another reason: no emojis are allowed in text. Such a shame because there's a big potential here.

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                    Nancy OShea
                    Community Expert
                    Nancy OSheaCommunity Expert
                    Community Expert
                    Dec 25, 2021 12:32 AM UTC

                    I assume you're asking about Creative Cloud Express not Creative Cloud.

                    I'll move this question to that community for you.

                     

                     

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                    Nancy O'Shea— Product User & Community Expert
                      Ryan2238954136lhAuthor
                      Participant
                      Dec 24, 2021 11:46 PM UTC

                      Adobe Creative Cloud Express

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                      John T Smith
                      Community Expert
                      John T SmithCommunity Expert
                      Community Expert
                      Dec 24, 2021 11:36 PM UTC

                      When you post a question you always need to tell the program you are using
                      There are MANY programs in a full subscription, plus other non-subscription programs
                      Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum

                       

                      Also

                      Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
                      -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
                      -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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