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josueBV.20
josueBV.20
Participant
February 15, 2022
Question

Problems to delete projects from the Adobe Creative Cloud Express laptop App

  • February 15, 2022
  • 2 replies
  • 976 views

1. I installed the Adobe Creative Cloud Express App in my laptop, and I started it. When I started it, I had problems to delete some projects at the same time, because I can't did it in the App. Even there's a check point in the superior left part in all the projects, when I select someone of this, I don't have the option "Delete projects" because it look like out of service.
2. At the moment when I delete the projects one by one, if these are in the central part of the page, automatically after this, it return me to the start of the page. I don't know why, but this is a continuosly problem.

 

- Please, I need help. Thank u so much.

This topic has been closed for replies.

2 replies

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
February 16, 2022

Hi Josue,

 

We are sorry about your experience while working on creative cloud express. 

 

If I understand correctly, you are working on the Creative Cloud Express Web Application on your laptop browser, and you're trying to delete multiple projects at once, which you aren't able to do, and while deleting projects one by one, it takes you to the top of the page.

 

If yes, then I'd like to inform you that deleting multiple projects at once is unavailable at the moment, and thanks for bringing it up; however, this release is just the beginning, and we welcome your feedback as we’re building this new app together!

 

Please feel free to submit your feedback here to get more eyes.

 

Regards,

Amitej

S
shaund31590827
Participant
December 5, 2022

Having the same issue. I keep getting notifications to upgrade my service, but it's very hard to just clear space for more projects. Also, what my phone shows as projects and what the destop browser shows as projects are completely different. Destope browser shows every old file that I've already deleted from the phone app.

 

When will you be adding the feature to delete multiple files at once from desktop or fix the issue where it scrolls back to the top after every item you delete. It makes it impossible to delete old files.

josueBV.20
josueBV.20Author
Participant
February 15, 2022

1. Acabo de descargar la App de Creative Cloud Express en mi laptop y tengo problemas al querer eliminar varios proyectos a la misma vez, ya que no me lo permite. Hay un recuadro en la parte superior derecha que se supone, debería dar la opción para poder hacerlo, pero parece que no funciona.

2. Al momento de eliminar un proyecto que se encuentra en la parte central de la página, una vez que he eliminado ese proyecto, me envía nuevamente a la parte superior de la página. Ese problema sucede cada vez que lo hago.

- Por favor, necesito ayuda. Muchas gracias.

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