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default322148555ztnic
Participant
September 11, 2023
Answered

Purchased Illustrator but only have access to Express

  • September 11, 2023
  • 3 replies
  • 221 views
Good afternoon, I just purchased Illustrator but I only have access to express. Can you please let me know why I do not have access to illustrator Like asked? Thank you,
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Correct answer David__B

Hi @default322148555ztnic 

 

In addition to the suggestions from @jane-e and @Nancy OShea you might want to open a support ticket through the Admin Console if you're still facing difficulties. I see that you have a team membership to Illustrator. Support would be able to help if you're still having difficulties. https://adminconsole.adobe.com/support?promoid=6NCS75BX&mv=other

 

Best,
Dave 

3 replies

David__B
Adobe Employee
David__BCorrect answer
Adobe Employee
September 13, 2023

Hi @default322148555ztnic 

 

In addition to the suggestions from @jane-e and @Nancy OShea you might want to open a support ticket through the Admin Console if you're still facing difficulties. I see that you have a team membership to Illustrator. Support would be able to help if you're still having difficulties. https://adminconsole.adobe.com/support?promoid=6NCS75BX&mv=other

 

Best,
Dave 

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 11, 2023

    Log-out of Creative Cloud Desktop app and log-in again.

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    Nancy O'Shea— Product User & Community Expert
      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      September 11, 2023

      @default322148555ztnic 

       

      Try these:

      Do you see Illustrator there?

       

      When you open the Creative Cloud app, does Illustrator have an Open button to the right of it? 

       

       

       

      If you are still having trouble, you need to contact Adobe Customer Care:


      Try the link to auto-open the Chat:
      https://helpx.adobe.com/contact.html?rghtup=autoOpen  
      Type "agent"

      If your browser blocks the Chat window, try the troubleshooting tips here:
      https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

      You can also send a tweet to @AdobeCare.

      Do not reply to PMs, which are likely to be scammers.

      ~ Jane

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