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Anonymous
Apr 17, 2023 4:03 AM UTC
Answered

Purched Adobe Express NOT found in Adobe.com

I pay monthly via Apple for Adobe Express. But Adobe doesn't recognize this FACT. 

 

Tried zhelp/adobe but they leave me in there for hours.

 

How to change my in APP email adress to SYNC my experience and access to product benefits?

 

HELP?

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Correct answer
Apr 17, 2023 6:29 PM UTC

Apple Support has me delete and reinstall - so you had the same idea. Thank you!

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3 replies

Anonymous
Correct answer
Apr 17, 2023 6:29 PM UTC

Apple Support has me delete and reinstall - so you had the same idea. Thank you!

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David__B
David__B
Legend
Apr 17, 2023 10:35 PM UTC

Good to hear you were able to get it sorted 

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DavidBaxter
Adobe Employee
DavidBaxter
Adobe Employee
Apr 17, 2023 6:09 PM UTC

Hi @29438352 

 

Sorry to learn you're having these difficulties. You should just need to sign into any of the apps you purchased with your Apple ID email in order for it to recognize you as a paid member. Maybe try signing out and back in again into Adobe Express with your Apple ID email? Please let us know if this helps.

 

Best,

Dave

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