QR Code leads to broken link – project missing from “Manage your QR code”

Question

Hello,I generated a QR Code using Adobe Express, and while the QR itself scans properly, the link it contains leads to a broken or inaccessible webpage.Although the “Manage your QR code” option is available in my dashboard, the specific project I created the QR code for is missing — it simply does not appear, even though I was logged in with the same account during its creation.This is a serious issue for me, as the QR code has already been sent to print and cannot be replaced. I urgently need to update the existing QR code to point to a correct link.Could you please assist me in recovering the project or provide a way to redirect the QR code?Thank you in advance for your support.

Tarun Saini · Answer

Hi @elisavetk78755347,

Thanks for reaching out! We're sorry to hear about this. Since the project doesn't appear in your dashboard, there may have been a sync issue, or it was accidentally deleted. Have you checked the deleted files folder? Try logging out of Adobe Express and logging back in.

Also, clear browser cache or try accessing from another browser/device to see if the project reappears.

Let us know how it goes.

Regards,

Tarun

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