Known Participant

Answered

QR CODE NOT VALID

29 replies
10281 views
Translate

hello, a few days ago I generated a qr code via adobe express that I had to use for my business but today it no longer works. Gives the message signed expired. Can someone help me?

Bug

This topic is closed to new replies. Start a new post to keep the conversation going.

Henrik HeiglCorrect answer

Community Expert

Hi,

if its connected only to an Image on Facebook that link itself maybe changed. I assume that link looks something like https://scontent-fra5-4.xx.fbcdn.net/v/t39.30808-6/316237432_671810777651187_3667631698088765209_n.jpg?stp=dst-jpg_p843x403&_nc_cat=1&ccb=1-7&_nc_sid=8bfeb9&_nc_ohc=EcL17HcNJesAX_MDBo4&_nc_ht=scontent-fra5-2.xx&oh=00_AfBUJiNh2vPz9IpUtG4ZI4PXM61hWUAnXxseY2lb30IVow&oe=637E98B0 or so. If thats the case those Links could change and then the QR Code does not match. QR Codes would be best used with static not changable Links like Websites or Links to Images that would not change in the Future. It feels like the Error Message also come from Facebook. Did you try to open that Link to the Image without the QR code inbetween? Does that open the image properly? Hope that helps.

regards,Henrik

W

WEBLADYUSA

Participant

If you rename the image, does it change? If I send in a message to an email will it last. Or do we need to keep the link code it was made with?

Translate

Abambo

Community Expert

If you rename the image, does it change? If I send in a message to an email will it last. Or do we need to keep the link code it was made with?

By @WEBLADYUSA

Who is it?

If you have a QR code pointing to some file or page on the net, that file or page should not change the name. So if your QR code points to https://mysite.com/top, and you change Top to Bottom, your qr code will fail.

The QR code is an image. It won't change on its own.

Translate

ABAMBO | Hard- and Software Engineer | Photographer

Henrik Heigl

Community Expert

Hi,

where can we find the QR code and did you try to make a new one and test it after you made it? The only thing that the Adobe Express QR Code Maker does is making a Link to your Website. So it should lead to the website and what is going on on the website may return the Message. Hope that helps.

Translate

regards,Henrik

N

Natalia27191868wdxpAuthor

Known Participant

In reality I have not tried to generate a new one but now even if it worked it would be useless since for me it is important that the one created previously works. However the QR has been connected to the link of an image published on our fb page

Translate

Henrik Heigl

Correct answer

Community Expert

Hi,

if its connected only to an Image on Facebook that link itself maybe changed. I assume that link looks something like https://scontent-fra5-4.xx.fbcdn.net/v/t39.30808-6/316237432_671810777651187_3667631698088765209_n.jpg?stp=dst-jpg_p843x403&_nc_cat=1&ccb=1-7&_nc_sid=8bfeb9&_nc_ohc=EcL17HcNJesAX_MDBo4&_nc_ht=scontent-fra5-2.xx&oh=00_AfBUJiNh2vPz9IpUtG4ZI4PXM61hWUAnXxseY2lb30IVow&oe=637E98B0 or so. If thats the case those Links could change and then the QR Code does not match. QR Codes would be best used with static not changable Links like Websites or Links to Images that would not change in the Future. It feels like the Error Message also come from Facebook. Did you try to open that Link to the Image without the QR code inbetween? Does that open the image properly? Hope that helps.

Translate

regards,Henrik

Jumpenjax

Community Expert

Actually, I just had this happened to me. When I realized there must be a tag on the free trial QR makers. Choose one that is totally free and it should fix the issue.

Translate

Lee- Graphic Designer, Print Specialist, Photographer

N

Natalia27191868wdxpAuthor

Known Participant

Unfortunately, even if you created a new one, it would not solve the problem because the one that currently is expired has been printed on cards that I had made by the graphic.

Translate

Jumpenjax

Community Expert

Sorry to here that, was the QR maker a trial version?

Translate

Lee- Graphic Designer, Print Specialist, Photographer

Barb Binder

Community Expert

Hi @Natalia27191868wdxp:

I moved your post from the Adobe InDesign community to the Adobe Express community.

~Barb

Translate

~Barb at Rocky Mountain Training

N

Natalia27191868wdxpAuthor

Known Participant

THANK YOU

Translate

BobLevine

Community Expert

What does this have to do with InDesign?

Translate

N

Natalia27191868wdxpAuthor

Known Participant

Adobe support told me to contact the adobe express community to resolve the issue. I generated the qr code using adobe express. I honestly don't know if they gave me the right directions

Translate

Steve Werner

Community Expert

I don't know if they gave you a link to this community but you're in the InDesign forum. Here's the link to the Adobe Express Forum:

https://community.adobe.com/t5/adobe-express/ct-p/ct-adobe-express?page=1&sort=latest_replies&lang=all&tabid=all

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.