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Participant
September 20, 2023
Question

Re: Can't see my projects on the Adobe Express mobile app?

  • September 20, 2023
  • 3 replies
  • 2711 views

Same problem here, it's about 3 weeks that my iOS app says "Projects created on the Desktop app aren't avalaible on the mobile, please use the new Desktop app, the Mobile app will be updated soon"

Very annoying...

    This topic has been closed for replies.

    3 replies

    Participant
    February 26, 2024

    I guess when I don't know when the Update for Mobile is coming I have to change for canva. I think in 2024 it shouldn't be a problem to make it work over all devices! This not working shows that the service Adobe Express provides is not at all that good..

    Participant
    January 18, 2024

    Still waiting for this...

    Lyn_D
    Inspiring
    September 21, 2023

    Hi @Distilleria Mezzanotte,

     

    I'm sorry to hear about the frustration. You can't see projects created on the desktop app in your mobile app because they currently use different file formats. Adobe Express is in the process of migrating the mobile app to the new Adobe Express format, which will allow seamless access to projects created on the desktop app in the near future.

    I understand that this situation can be frustrating, but please know that the Adobe Express team is actively working on this transition. We appreciate your patience, and you can look forward to using your projects across all devices once the migration is complete.

     

    If you have any more questions or require further assistance, please don't hesitate to ask, and if you feel this has helped answer your question, please consider marking this thread as the correct answer. It may help other community members with the same question and inform them that a correct answer is available.

     

    Thank you for your continued support ❤️ in making Adobe Express better.

    Lyn

     

    Xcel001
    Participating Frequently
    November 8, 2023

    What's the latest news on this problem ?

    thejanebradbury
    Community Expert
    Community Expert
    November 9, 2023

    The new mobile app is in beta testing but there is no news on when it will be available.