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leahg21
Participant
September 29, 2023
Question

Re: Files disappeared from Creative Cloud Express

  • September 29, 2023
  • 1 reply
  • 106 views

Hello!  90% of my Adobe Express files are missing. They do not show up under "originals". Where else wouold they be?  If it helps, I am a full paying subscriber to Creative Cloud. Thank you in advance

    This topic has been closed for replies.

    1 reply

    Nancy OShea
    Community Expert
    Community Expert
    September 30, 2023

    Which Adobe Express plan do you have — the FREE starter plan or the paid Premium plan (extra $10/month)? 

    https://helpx.adobe.com/express/express-faq.html

     

    Which Adobe Express app are you using — the new browser-based desktop app or the old mobile app?

    https://www.adobe.com/express/

    https://www.adobe.com/express/design-app

     

    The web-based version works with these browsers:

    • Google Chrome: Version 100 and onwards
    • Microsoft Edge: Version 107 and onwards
    • Safari: Version 16 and onwards
    • Note: JavaScript must be enabled.

     

    [Moderator moved from Creative Cloud Services to Adobe Express.]

     

    Nancy O'Shea— Product User & Community Expert