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T
T�ng_Xu�n0433
Participant
May 12, 2025
Answered

Re: Google play won't refund

  • May 12, 2025
  • 1 reply
  • 348 views

Hi,

I'm aslo having the problem with this. I followed Adobe policy for refund and requested a refund from Google Play but they rejected it!

 

These are details of my purchase, please help me with my refund too:

Email: [removed for privacy]

In-app purchase: Ps Express + Adobe Express: Yearly (Photoshop Express Photo Editor)

Purchase date: 11 May 2025, 12:06:24 (GMT+7)

Refund request date: 11 May 2025

Amount of purchase: 2.578.947 VND

Purchased from: Google Play

Reason for refund: Forgot to cancel free trial leading to accidental auto-purchase of yearly subcription. 

 

Thanks,

Correct answer David__B

Hi @T�ng_Xu�n0433

I checked your account but it shows that the trial was canceled before you were charged. If you feel this is incorrect please reach out to and work with our customer service directly. They can be reached here: https://adobe.ly/4jVtcF5


Best,
Dave

1 reply

David__B
Adobe Employee
David__BCorrect answer
Adobe Employee
May 16, 2025

Hi @T�ng_Xu�n0433

I checked your account but it shows that the trial was canceled before you were charged. If you feel this is incorrect please reach out to and work with our customer service directly. They can be reached here: https://adobe.ly/4jVtcF5


Best,
Dave

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