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Participant
August 16, 2025
Question

Re: My files got deleted

  • August 16, 2025
  • 1 reply
  • 72 views

All my work was deleted by Adobe Express.  Not happy with Adobe!!!!!

    1 reply

    Amitej S
    Community Manager
    Community Manager
    August 18, 2025

    Hey @unable_to_cancel, Welcome to our Adobe Express community! 


    This shouldn't be happening. Please confirm if you're logged in with the same ID you used to make these files. Were you the owner of these files, or did someone share these? When was the last time you were able to access these files? Are you logged in on any other device (Mobile or tablet) to check if the files are available there?

     

    Please share the details and also let us know if you see your files here: https://adobe.ly/3V6Mb4M so we can investigate this issue. 

     

    We are here to help!

    Best!