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arun9710
Participant
December 23, 2024
Question

Receving error while loading the image

  • December 23, 2024
  • 1 reply
  • 214 views

Hello All,

 

I am unable to load the image AND templates in Adobe EXPRESS, RECEIVING BELOW ERROR.

 

Adobe Express needs to reconnect. Refresh this page to resume your work. (F)

 

 

Thanks,

Arun

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    December 23, 2024

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Express forum so that proper help can be offered.


    Scroll down here to see a list of the forums:
    https://community.adobe.com/

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    December 24, 2024

    Hey @arun9710, 

    Welcome to the Adobe Express community!! 

     

    Can you try the following and let us know about your observations 

    • Try clearing the browser cache  -  https://adobe.ly/4czCxyZ
    • Test in incognito/private browsing mode -  https://adobe.ly/3ROTvB0
    • Try restarting the computer and ensuring no operating system updates are happening in the background.
    • Try restarting your internet modem
    • Test with a different internet connection if feasible
    • Check if the issue occurs when using public DNS versus your ISP - https://adobe.ly/4cmMaAM;

    And if none of this works, please refer to: https://adobe.ly/3DFoF9r;

    and share the HAR files for the project so we can investigate it. 

     

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