Remove Background not working

Hi ​@eisportsphotography,

I hear you - I'm sorry that's how the support runs went. Let's skip the stuff you've already been told and try to narrow this down further.

A few things that'll help, none of which are cache/cookies:

• Are you on Express in a web browser or the desktop/mobile app? If web, which browser?

• If you're on a managed/work network (office, studio, VPN, or a firewall/security tool like Zscaler), does it also fail on a completely different network - e.g. a phone hotspot? Some setups block a service that background removal needs, and that's fixable but on the network side.(If it is this - here's a list of network endpoints that need to be accessible - there is an Express-specific section)

• Does it fail on every image, or only some?

• When did it start exactly - you said this week; any idea what day?

I ask about the network because "failed to load asset" can sometimes mean a required service isn't reachable rather than anything wrong with your image or account. If a different network makes it work, that tells us a lot.

Rose