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rachael29405428a1o1
Participant
Apr 14, 2023 11:56 AM UTC
Question

Remove Background Request Timed Out

Hello

I keep getting a Request Timed Out error almost everytime I try to remove the background to my images. Not every image. Sometimes it works but I've been getting this message too many times now that I'm frustrated.

I'm on my mac. I've tried clearing cookies on both Chrome and Safari. Restarted the compter and all apps. Have tried resizing images to make them smaller for removing background but nothing is working.
What else can I try. I don't think using Adobe Express should really be this difficult and unreliable.

Thanks 😊 

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    1 reply

    Lyn_D
    Lyn_D
    Inspiring
    Apr 24, 2023 10:38 AM UTC

    Hi @rachael29405428a1o1,

     

    I'm sorry you're experiencing issues with the "Request Timed Out" error while trying to remove the background from your images. It can be frustrating when things don't work as expected, but I'm here to help. Let's try a few more troubleshooting steps to resolve this issue:

     

    1. Check your internet connection: Ensure you have a stable internet connection while using Adobe Express. This might help in determining the "Request Timed Out" issue. Please click here to do a speedtest.

     

    2. Update your browser: Ensure you are using the latest version of your preferred browser (Chrome or Safari). Outdated browsers can sometimes cause unexpected issues.

     

    3. Disable browser extensions: Some browser extensions may interfere with the proper functioning of Adobe Express. Try disabling them temporarily to see if the issue persists.

     

    4. Try another device: If possible, test Adobe Express on a different machine (e.g., another computer or a mobile device) to see if the issue is specific to your Mac.

     

    I hope these suggestions help you resolve the "Request Timed Out" error. Please let us know if you have any success with these steps or need further assistance. We're here to help!

     

    Lyn

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