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S
small_biz_2841
Participant
January 1, 2025
Answered

Renewed subscription but my designs are not appearing

  • January 1, 2025
  • 1 reply
  • 128 views

Subscription was terminated for about 4 days. Renewed but my already designed files are not appearing in Adobe express when launched. Also it no longer allowed me to use my old account . I had to create a new one .

 

But can see the files in my IMAGES/ADOBE folders.

Correct answer Tarun Saini

Hi 

@small_biz_2841

,

We're sorry to hear about this. Could you please share your Adobe ID with us? Also, please ensure you choose the correct profile when signing in to your account. For info check this link- https://adobe.ly/3DNnPHO 

 

Regards,

Tarun

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity ManagerCorrect answer
Community Manager
January 1, 2025

Hi 

@small_biz_2841

,

We're sorry to hear about this. Could you please share your Adobe ID with us? Also, please ensure you choose the correct profile when signing in to your account. For info check this link- https://adobe.ly/3DNnPHO 

 

Regards,

Tarun

S
small_biz_2841Author
Participant
January 2, 2025
Hello you are correct. Did not use the right account. Now it's working
perfectly. Thanks so much
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