Request for Cancellation and Full Refund Within 14-Day Period

Question

I did not realize that my free trial had ended and was converted into a paid subscription on 31 Jul at Hong Kong time around 9:30pm.

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Could you please let me know when customer support for the Asia region will be available to assist with this request?

Rose DV · Accepted Answer

Hi ​@KayleeMRP, thanks for reaching out.Since this involves canceling your subscription and requesting a refund, our Chat Support team will need to handle this directly so they can access your account details: https://adobe.ly/4z6edjQChat Support is available 24/7, so you shouldn't need to wait for a specific regional time window to get help!Rose

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