Skip to main content
KayleeMRP
KayleeMRP
Participant
July 31, 2026
Answered

Request for Cancellation and Full Refund Within 14-Day Period

I did not realize that my free trial had ended and was converted into a paid subscription on 31 Jul at Hong Kong time around 9:30pm. 

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Could you please let me know when customer support for the Asia region will be available to assist with this request?

    Rose DV
    Rose DVCorrect answer
    Community Manager
    July 31, 2026

    Hi ​@KayleeMRP, thanks for reaching out.

    Since this involves canceling your subscription and requesting a refund, our Chat Support team will need to handle this directly so they can access your account details: https://adobe.ly/4z6edjQ

    Chat Support is available 24/7, so you shouldn't need to wait for a specific regional time window to get help!

     

    Rose

    View reply

    1 reply

    Rose DV
    Community Manager
    Rose DVCommunity ManagerCorrect answer
    Community Manager
    July 31, 2026

    Hi ​@KayleeMRP, thanks for reaching out.

    Since this involves canceling your subscription and requesting a refund, our Chat Support team will need to handle this directly so they can access your account details: https://adobe.ly/4z6edjQ

    Chat Support is available 24/7, so you shouldn't need to wait for a specific regional time window to get help!

     

    Rose

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices