Participant

Answered

Request to Recover Airtel Adobe Express Premium Subscription Activated with Incorrect Gmail Address

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Hello Adobe Support Team,

I received a 12-month Adobe Express Premium subscription through my Airtel recharge offer.

Unfortunately, while activating the subscription, I mistakenly used an incorrect Gmail address. I do not have access to that Gmail account and cannot remember its details.

The Airtel Thanks application confirms that my Adobe Express benefit has already been activated.

I would request the Adobe team to help me identify the subscription and transfer or relink the existing Premium subscription to my correct Adobe account.

I am happy to provide my Airtel mobile number, recharge details, activation date and other necessary information through a secure channel.

This topic is closed to new replies. Start a new post to keep the conversation going.

Rose DVCorrect answer

Community Manager

Closing this thread as we were able to re-provision the email ID with the correct account for @Generous_partner263d - if you come across this thread and run into the same issue, please create a new thread on the Community and we will follow-up with you there!

Thanks!!

Rose

Rose DV

Correct answer

Community Manager

Closing this thread as we were able to re-provision the email ID with the correct account for @Generous_partner263d - if you come across this thread and run into the same issue, please create a new thread on the Community and we will follow-up with you there!

Thanks!!

Rose

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E

easygoing_Symphony5aa4

Participant

Myself also

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Rose DV

Community Manager

Please DM me with the incorrect email, correct email, and your Airtel phone number. I will respond in 1-2 days (I am out sick today)

Thank you for your patience.

Rose

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G

Generous_partner263dAuthor

Participant

Hi Generous,

Yes, I tried but it is giving me the below message:

It doesn't look like there's an active plan linked to shrinivasmaske0@gmail.com. If you sign in with an active plan, I can provide more personalized help and connect you with an advisor.

If you have another email, please try signing out and signing in with that email.

Once you're signed in, reopen the chat and ask for advisor assistance.

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Incorrect subscription associated with ID:-maske4583@gmail.com (Do not have further details so can’t recove this account)
Correct ID to associate subscription :- shrinivasmaske0@gmail.com

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Generous_partner263dAuthor

Participant

Hi,

I tried using AI bot but it didn’t help, please suggest me alternate option to recover this.

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Imaginerie

Community Expert

That’s why I suggested you ask for an agent as I doubt the AI bot will be able to sort this.
Have you tried?

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Imaginerie

Community Expert

Hi!
Did you try to contact customer service?
You can follow this link:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

Be sure to disable temporarily any pop-up blocker you may have as the web chat relies on a pop-up.

The agent will have access to your account (Only Adobe employees can access your account) and they will see if they can migrate the offer on the right email address.

You can ask the chat bot to get an agent.

Let us know if you manage to solve it!

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