Resized and transparency

A few options, depending on what you still have:

1. If you have the original artwork (source images, fonts, layout), rebuilding at full size is still the best quality. An upscaled file is a reconstruction, not the original detail.
2. If you only have the 1000x1200 exports, an AI upscaler is the practical fix. 1000x1200 to 4500x5400 is 4.5x. Upscale it, then check edges and text at 100% zoom before uploading, especially on thin lines and small lettering.
3. For transparency: if your export is a PNG with a transparent background, make sure the upscaler keeps the alpha channel. Upscaling a JPG and removing the background afterwards gives rougher edges.
4. For hundreds of designs, sort them first. Start with your best sellers, and rebuild any simple text-only designs from scratch, since that's often faster and sharper than upscaling them.

(Disclosure: I run Pixel Print Co. Our free AI Image Upscaler runs in the browser and keeps PNG transparency. You can also type a print size, e.g. 15 x 18 in at 300 DPI, which gives exactly 4500x5400: https://pixelprintco.ca/tools/ai-image-upscaler/)

This happened to me too. What’s the fix? Upgrade only? That’s silly and my projects were made when I had purchased a subscription. I’m just trying to download it again, I pay for cloud storage currently. 

Hi @Saul22601443frm9 

Thanks for your post; I understand your frustration about this issue not having been fixed despite reports going back over a year. 

I was wondering if your ultimate concern is about the pixel size (hence, quality) of the downloaded image. In that case, could the following workaround help: download as PDF, then convert it to an image using something like https://acrobat.adobe.com/link/acrobat/pdf-to-image

(I am suggesting this because I've been told that the information about the export size/resolution of the file from the previous version is retained during conversion, and PDF export does use that information)

Thanks

Abhi G