Resized and transparency

Question

So this new app down sized all my designs. From 4500x 5400, to 1000x1200.

So now they want me to pay for it to get my original size back.

To fix everything to make it transparent, there like another 4 clicks you have to do.

When you create a new project. Just picking a plain solid background, is a pain.

Hundreds of designs are now messed up because of this crap.

The new app sucks.

People have been complaining about it for like the last year. That things are broken, it's not user friendly.

And do you think that they care? No. They don't care.

They forced that's crappy, non user intuitive app onto everyone.

Abhi.G @ ADBE · Answer

Hi @Saul22601443frm9

Thanks for your post; I understand your frustration about this issue not having been fixed despite reports going back over a year.

I was wondering if your ultimate concern is about the pixel size (hence, quality) of the downloaded image. In that case, could the following workaround help: download as PDF, then convert it to an image using something like https://acrobat.adobe.com/link/acrobat/pdf-to-image

(I am suggesting this because I've been told that the information about the export size/resolution of the file from the previous version is retained during conversion, and PDF export does use that information)

Thanks

Abhi G

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