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lu_0331
Participant
April 25, 2025
質問

restore projects

  • April 25, 2025
  • 返信数 1.
  • 1676 ビュー

Hello! All my projects were deleted automatically, there is not a single file in the personal account. The projects page is just empty, as if the account was recently created. Help restore my projects. If I search through the browser history, an error appears that I do not have access to this file, but the file was created from this account! User ID: k410thwmd@0216001.xyz

返信数 1

M
Community Manager
mahmoud_5524Community Manager
Community Manager
April 25, 2025

Hi @lu_0331,

 

Hi and welcome! Sorry you're dealing with this. Here's how to try restoring your Adobe Express projects:

  1. Check your account
    Make sure you're signed into the correct Adobe ID on Adobe Express. Try logging out and back in.

  2. Look in the “Deleted” section
    Go to “Your stuff,” scroll down to “Deleted,” and restore any files listed there.

  3. Try another browser or device
    Use a different browser, incognito mode, or another device to check if it’s just a loading issue.

  4. Use browser history
    Click on the saved links while logged into the correct account. If access is denied, the file may be tied to a different profile.

  5. Contact Adobe Support
    Visit https://adobe.ly/4lMU77i and include your Adobe ID and any project links you have.

Let me know if you'd like help writing your message to support.


^MM

B
baker_4591
Participating Frequently
April 25, 2025

I received this message this morning, but the thing is that I don't know which account these projects are on, since they were created on mine, but access to them was lost after the access expired. : You no longer have access to CCE All Apps for K-12.

Don't worry, this doesn't affect your access to other Adobe apps and services you might have. If you think this was done in error, please contact your team administrator.

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
April 25, 2025

Hey @baker_4591 , thanks for sharing this! Can you confirm if the projects were made with any Edu ID or your personal Adobe ID? Are you using multiple accounts? 

 

Also, I'd suggest you clear all the cache/cookies of the browser you're using or on any private/incognito browsing mode, log in the exact same manner you used to do when those projects were created. You might get multiple options like logging in with your Email address, Google, Apple, or Facebook ID. Then you might receive a window asking you to select a profile among personal, business, or company accounts. (similar to the attached screenshot)

Selecting any other profile type or signing in with a different method creates a new ID, which might have been the issue. 

 

Let us know how it goes, and share your observations!

 

Thanks!

Amitej

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