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Participant
May 18, 2025
Question

Samsung fold 3, can't update, but meet requirements

  • May 18, 2025
  • 1 reply
  • 178 views

Does anyone know why I can't update adobe express, even though the fold 3 meets the requirements?

The fold has 12Gb ram, Android 15, UI 7

My very old S8 can update... 

1 reply

Community Manager
May 19, 2025

Hi @Jessica31106621ilum,

 

Thank you for reaching out! Sorry to hear you’re having trouble updating Adobe Express on your Samsung Fold 3 despite meeting the requirements.

A few things to check that might help resolve this:

  • Is there enough free storage space on your device for the update?

  • Have you tried clearing the Google Play Store cache and data? (Settings > Apps > Google Play Store > Storage > Clear cache/data)

  • Are there any pending system or Play Store updates?

  • Sometimes, Play Store updates roll out gradually—your Fold 3 might get it slightly later than other devices.

If none of these help, you could try uninstalling and reinstalling Adobe Express as a fresh install.

Let me know if you want, I can guide you through these steps!


^MM

Adobe Employee
May 19, 2025