Scheduler failed connecting instagram

Forum|Forum|3 years ago
September 19, 2022
2 replies
1086 views

I planned posting on Facebook and IG with the scheduler. FB worked but IG doesn´t. And i don´t know why.

I use an IG business account. Is anybody able to help me?

-SuSe

Problem or error

This topic has been closed for replies.

PeterKraakevik

Participant

Hey not sure if you are still having this problem but I found a thread with a solution

https://community.adobe.com/t5/adobe-express-discussions/business-instagram-account-won-t-link-to-scheduler-without-a-facebook-account-i-don-t-have-facebook/m-p/13025364

M

Manmeet2016

Community Manager

Hi @Susi26183630nowy

This is concerning. It should work fine. Would you mind sharing what happens while posting to IG? Do you get any error messages? Did you try any troubleshooting steps to resolve this? We can check the same and try to reproduce it on our end. Meanwhile, you can check this article: https://helpx.adobe.com/in/express/using/troubleshooting-instagram-connection-issues-in-scheduler.html which has step-by-step troubleshooting steps to resolve connection issues related to IG.

Kindly check this and write us back with any observations. We will be happy to help.

Thanks

Manmeet

S

Susi26183630nowyAuthor

Participant

Hey Manmeet,

thx dir your Troubleshoot. I solved the problem. It concerned the size of the attached files. Bigger than 1 MB isn't a problem for Facebook - but for insta it was. I compressed the attached pictures and now it works. 🙂

regards, Suse

M

Manmeet2016

Community Manager

Hi @Susi26183630nowy, It sounds fantastic! This will be a great help to other users as well. Write us back if you have any concerns. Thanks ^Manmeet

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