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Chazwesley99
Participant
March 10, 2025
Question

Scheduler failing to connect to FB and IG

  • March 10, 2025
  • 2 replies
  • 229 views

I am trying to connect IG and FB (accounts are connected and IG is a business account). When I go through the process, it returns:

Connection Failed
Please try connecting again, or take a look at our help article... blah blah

Return to Adobe Express

 

I tried this from my PC browser, from mobile browser, mobile app... always fails. On the FB side, it actually sets up connection. I remove the connection from FB and try again... Adobe fails again but a new connection shows up in FB. There apparently is an issue with Adobe's side of the connection. Any ideas of what is wrong and how to fix this?

 

I had no issue connecting to Twitter/X. LinkedIn has issues too, it doesn't let me log in with my Google account. This seems to be very buggy. Disappointing coming from Adobe.

2 replies

C
Chazwesley99Author
Participant
March 10, 2025

Don't bother with replies. I am going to use a different solution. Of course I'll still use Adobe for producing the content. Cheers!

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
March 10, 2025

Hi 

@Chazwesley99

,

Thanks for reaching out! Please try the steps mentioned here and let us know if that helps- https://adobe.ly/41FO7Ea 

 

Regards,

Tarun

C
Chazwesley99Author
Participant
March 10, 2025

I appreciate this but I have done all of that already. I don't get nearly as many options when I edit access. Does my FB account have to be a business account as well? I only have my IG set to Business. Thanks Tarun!

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