Skip to main content
A
Artejal
Participant
August 1, 2022
Question

Shape is downloading as black, but saved in colour?

  • August 1, 2022
  • 1 reply
  • 199 views

Here's an interesting glitch...

The animation saves the file in colour (refer to the "gig guide" banner top left corner

But then when downloading it, it is always black.

Only this shape.  Regardless of what colour the banner is saved as.

 

Any thoughts?

 

 

This topic has been closed for replies.

1 reply

M
Community Manager
Manmeet2016Community Manager
Community Manager
August 1, 2022

Hi Artejal, 

 

Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of the app and then signing back in. If not, try a different system. Try a different device. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

 

Thanks

Manmeet

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices