Shared Brand

Hello, the reason you cannot see the brand colours and fonts is because the mobile app currently does not sync with the new desktop version, which was launched in August. You will need to use the desktop version of Adobe Express if that is where the brand was created. 

A new Adobe Express mobile app is in beta testing but there is no timeline on when it will be available. 

Hello, as my colleague is soon departing from our company, I'll be taking charge of designing Instagram stories. To maintain our brand consistency, she shared access to the brand with us, allowing us to edit and use it. I've accepted the invitation to the brand and on my desktop version it is also visible. However, when attempting to set up a story mirroring hers, I'm unable to view the branding colors and fonts on my phone. Interestingly, I can see them on the desktop version, but attempting to use them prompts a message stating that the font is currently unavailable. How can I ensure that I can utilize the brand elements on my account as well, and continue so after her account is deleted? 

Hello, as my colleague is soon departing from our company, I'll be taking charge of designing Instagram stories. To maintain our brand consistency, she shared access to the brand with us, allowing us to edit and use it. I've accepted the invitation to the brand and on my desktop version it is also visible. However, when attempting to set up a story mirroring hers, I'm unable to view the branding colors and fonts on my phone. Interestingly, I can see them on the desktop version, but attempting to use them prompts a message stating that the font is currently unavailable. How can I ensure that I can utilize the brand elements on my account as well, and continue so after her account is deleted?