Shared library not visible in Express

Forum|Forum|4 years ago
May 11, 2022
2 replies
688 views

I'm having a problem that inside our organisation some users don't see the shared libraries in Express. For these users libaries are viewed correctly in https://assets.adobe.com/libraries but not when in https://express.adobe.com/sp/libraries/shared

Any help would be highly appreciated.

Thanks.

This topic has been closed for replies.

David__B

Legend

Hi SWI_Visual,

I was curious if the users encountering difficulties viewing the libraries was possibly related to different types of accounts being used. I see that you have an enterprise membership. With the way accounts work, it is not possible for an enterprise user to share libraries with a user with free or an individual type memberships, you would need to share from enterprise to enterprise or free/individual to free/individual.

Do these libraries appear as shared here? https://assets.adobe.com/shared

S

swi_visualAuthor

Known Participant

I will try with what suggested, but to clarify Yes libraries do appear in https://assets.adobe.com/shared and sharing is happening from enterprise to enterprise users.

M

Manmeet2016

Community Manager

Hi there,

Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of the app and then signing back in. The app should usually be available afterward. If not, try a different system. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

Thanks

Manmeet

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