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Erick33377536jb3s
Participant
November 4, 2023
Question

Sin acceso a funciones premium

  • November 4, 2023
  • 1 reply
  • 134 views

Pague por la suscripción pero no me deja descargar proyectos con plantillas premium ni acceder a las demas funciones que requieren suscripción.

This topic has been closed for replies.

1 reply

Lyn_D
Lyn_D
Inspiring
January 18, 2024

Hi @Erick33377536jb3s,

Thank you for your patience.

I just came across our post and was hoping our engineering team's latest bug fixes put a smile back on your face!

Please let me know if this is now resolved for you, as I'm here to help and get you back on track.

 

I'm looking forward to hearing from you.

 

^Lyn

    H
    Hablando de34925862745f
    Participant
    January 20, 2024

    Hi, I´m having thew same issue, please help. I've paid my annual suscription and your system Adobe Express does not recognize my email account. Therefore I cannot use your payment features. Please help, I have work to do!

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    February 14, 2024

    Hi 

    @Hablando de34925862745f

     ,

     

    We're sorry to hear about the issue you're seeing. Can you share your Adobe ID with us via PM? Also, Is it possible for you to share the screen recording of the issue? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? 

     

    Also, Premium templates and content, including assets, elements, and Adobe Stock, will be indicated by a crown icon. You will be able to see this before adding content to your design, as well as in the layers of your design.

    Check this link for more info- https://adobe.ly/49rpFsM

     

    Regards,

    Tarun

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