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Participant
February 1, 2024
Question

Some items exceed the file size limit

  • February 1, 2024
  • 1 reply
  • 3380 views

I'm having trouble importing images into the social media creator, on both Facebook Ad and Instagram post. Basically no matter what size image I try to upload (1.7 MB, 3.9 MB, 5.4 MB, etc.) it says they are over the file size limit. The only one I've had success with is a 24 MB image. Which I don't understand. All images are jpegs, and I've tried quitting and restarting Chrome, as well as clearing the cache in chrome with no success. Anyone have any thoughts?

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1 reply

Adobe Employee
February 2, 2024

Hi @Trace35191221nizm 

 

Could you also check if the image is within 8k in width and height?

 

Abhi G

Participant
February 2, 2024
Thank you so much. That turned out to be exactly the problem.