Some templates (not all ) in Adobe Express do not allow changes only option in these is to make it your own

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I am a premium creative cloud customer when I select SOME templates from the gallery there is no option to adapt and cannot be downloaded or edited the only option is “make it your own” but still will not download or be personally edited in any way. This is a recent issue and worked perfectly well prior to the week

Rose DV

Community Manager

Hi @Michael_Atkinson4330 & @BlacklineCoffeeDonuts -

Apologies on the delay!

What you’re seeing is the difference between a template that can be customized using the new Adobe Express AI Assistant (the ones tagged with the “Make it your own” have the sparkle icon next to it indicating the AI Assistant ability) and the templates that are not currently supported (where you see the “Customize it” button instead).

This is as intended, as the AI Assistant is a new feature. As the team works to improve it, you will see it roll out to further types of templates!

Let me know what other questions come up!

Rose

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BlacklineCoffeeDonuts

Participant

I am also using Adobe Express on a desktop and am having the same problem. Would like to see this fixed

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Michael_Atkinson4330Author

Participating Frequently

Please Let me know of you resolve the issue there is not much response on here

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M

Michael_Atkinson4330Author

Participating Frequently

Yes and responded back with screen shots but no response/ resolution so far

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Michael_Atkinson4330Author

Participating Frequently

Hi Rose - Using a web vesrsion on desktop please see two random templates one can be customsed the other cannot. Ths issue only started this week and have not changed browsers. No error messages

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Rose DV

Community Manager

Hi @Michael_Atkinson4330,

That doesn't sound like expected behavior! In Adobe Express, selecting "Make it your own" should create an editable copy of the template rather than prevent editing altogether.

To help narrow this down, could you let us know:

Are you using Adobe Express on the web, iOS, or Android?
Does the issue occur in multiple browsers (if on web)?
Are you seeing any error messages when you select Make it your own or try to download the project?
Could you share a link or screenshot/screen recording of one of the affected templates?

As a quick test, please try signing out of Adobe Express, signing back in, and opening the template in an alternate browser. Similar template access/remix issues have sometimes been resolved with basic browser troubleshooting.

Once we have the platform details and an example template, we can investigate further.

Thanks,
Rose

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