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dopegasm
Participant
Dec 30, 2021 4:52 AM UTC
Question

Some Videos on iPhone won’t upload

For some reason when I try to make a new project with a video a blank screen comes up. 

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    8 replies

    Community Manager
    Saquib.IqbalCommunity Manager
    Community Manager
    Dec 30, 2021 11:00 AM UTC

    Hi Ameri5C71,

     

    Sorry for the trouble. Not what we want to hear. Could you share the following information?

     

    1) Which Adobe app you are trying to use?
    2) Can you provide some screenshots/screen recordings of the issue you encountered?

     

    Also some suggestions,

     

    1) Try reinstalling the app.
    2) Signing out of the app, and then signing back in.

     

    Try checking these things and report back with any observations. We are here to help.

     

    Thanks,
    Saquib

     

     

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      dopegasmAuthor
      Participant
      Dec 30, 2021 3:13 PM UTC

      Hello I am using CC Express,

       

      I have deleted and logged back in. 

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        Community Manager
        Saquib.IqbalCommunity Manager
        Community Manager
        Dec 30, 2021 4:29 PM UTC

        Hi Ameri5C71, thanks for the screen recording. Are you having this issue with all the videos or just this one? In the meantime, while we are troubleshooting, could you try downloading the Adobe Spark Video app from iOS App Store and use it to create your video projects.

        Thanks,
        Saquib

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