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Southside Jukes
Participating Frequently
December 31, 2021
Answered

Spark migration to Creative Cloud Express was not successful

  • December 31, 2021
  • 2 replies
  • 483 views

It worked on December 22 on my Win 7 / Firefox PC and network. It has not worked since (OVER A WEEK -- UNACCEPTABLE). Is there a way to escalate this to a team that actually fix the problem? Maybe the team that caused it to begin with?

 

Clearing the cache and opening in incognito doesn't fix this situation?

 

  1. The PC version still does not open a project in Win 7 running Firefox.
  2. The PC version still does not open a project in Win 10 running Chrome.
  3. The PC version still does not open a project after logging into Mobile, syncing, logging out, clearing cache / cookies on PC
  4. The PC version still does not open a project in Incognito in Windows 10 mode
  5. The PC version still does not open a project in Private Window in Windows 7
  6. The PC version still does not open a NEW project created yesterday

 

So, let’s see if there’s something you can do on your end to fix the problem. It appears that the migration from Spark to ACE was not successful and/or my files are corrupted.

 

Mod note: your issue was branched into a new post.

 

This topic has been closed for replies.
Correct answer Kevin-Monahan

SJ,

We didn't hear back from you. Hope you are fine now. Sorry for the problems over the holidays. Everyone: the OP appears to have resolved this issue. It had to do with migrating accounts over at their company.

 

Regards,
Kevin

2 replies

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
January 8, 2022

SJ,

We didn't hear back from you. Hope you are fine now. Sorry for the problems over the holidays. Everyone: the OP appears to have resolved this issue. It had to do with migrating accounts over at their company.

 

Regards,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
S
Southside JukesAuthor
Participating Frequently
January 8, 2022

So, nice to hear that it was a migration issue -- what's the solution? I'm still in limbo here....

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
January 3, 2022

Hi Southside Jukes,

Sorry. Have you tried the mobile version? What happens then? Others have said that after logging in via the mobile version, the browser version starts working again.

 

quote

Is there a way to escalate this to a team that actually fix the problem? Maybe the team that caused it to begin with?

 

This is mainly a user to user forum. The product team reads feedback here: https://creativecloudexpress.uservoice.com/forums/329007-creative-cloud-express-feature-suggestion 

 

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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