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M
mla73
Participant
November 2, 2023
Question

Spark Video cannot be accessed via Adobe Express

  • November 2, 2023
  • 1 reply
  • 422 views

I had a video that I had completed in Adobe Spark and now in Express it asks to download, but when I do it is blank.  How can I recover this as I need the file again.  Thank you.  

    This topic has been closed for replies.

    1 reply

    Lyn_D
    Lyn_D
    Inspiring
    January 18, 2024

    Hi @mla73,

     

    Thank you for your patience.

    I just came across this post and wanted to see if the recent bug fixes made a difference. If not, no worries!

    I'm all ears and ready to tackle this together.

     

    Please let me know how things are going, as I'm here to help, and looking forward to hearing from you.

     

    ^Lyn

      M
      mla73Author
      Participant
      January 22, 2024

      Thank you Lyn, 

      My need for the resource has passed, I did find a very old video on another device, but I cannot access any of the content at all, so just assumed is has been lost, will have to re create.  Shame that all of that time has been lost, due to changes in software.  

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      February 14, 2024

      Hi 

      @mla73

      ,

       

      We're sorry to hear about the issue you're seeing. I would like to inform you that videos created in older versions of Adobe Express, especially for Spark, take a longer time to download. To ensure your video downloads completely, refrain from refreshing the page until the download is complete.

       

      Please take a look at this community link and see if that helps- https://adobe.ly/3SY9AVS

       

      Let us know how it goes.

       

      Regards,

      Tarun

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