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Y
Yuri34414724uy6c
Participant
September 4, 2024
Question

Sync problems - iPad

  • September 4, 2024
  • 1 reply
  • 452 views

Hello everyone!
I have a problem with the app on my devices - iPad Pro and iPhone 13. The problem is that the synchronization of projects between devices is broken. Files created on the ipad disappeared and became available on the iphone. However, the files I create on the iphone are not displayed on the ipad. Using the same account, syncing is enabled on both devices. I reinstalled the applications. I will be grateful for your help if you encounter such a problem. Thanks

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1 reply

thejanebradbury
Community Expert
thejanebradburyCommunity Expert
Community Expert
September 4, 2024

Hello @Yuri34414724uy6c I'm afraid that the iPad version of Adobe Express does not sync with the updated version for desktop (in use since August 2023) nor the mobile version in use on most phones (since earlier this year). The updated version for iPad/tablets is currently being developed and tested. Until it is released the only syncing of projects is between a desktop and mobile phone. 

Y
Yuri34414724uy6cAuthor
Participant
September 4, 2024

It's sad to hear that. Thanks for the answer!

    thejanebradbury
    Community Expert
    thejanebradburyCommunity Expert
    Community Expert
    September 4, 2024

    I know, I don't like having to explain 😟 However, the good news is that tablets will be getting the new updated version.

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