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KaylaW0521
Participant
June 13, 2022
Answered

Syncing issues with app and computer

  • June 13, 2022
  • 7 replies
  • 10994 views

Hello,

 

I'm looking for a solution as to why my projects I have created on my MacBook web version of creative express aren't syncing to my iPhone app version of creative express.  It used to sync immediately and now it will be days later and it'll randomly show up.  Suggestions?

 

Thank you,

Kayla 

    This topic has been closed for replies.
    Correct answer Lyn_D

    This does not work. I've tried it muliple times.

     

    I'm starting to think I should switch to Canva...


    Dear all( @VoidGhost, @KaylaW0521, @1savanah1, @I28132348bz4l,@Justin25939004old6, @Fraseraze1, @PatriciaFern, @jonathanp46998178, @Kandace27728495kfw3),

     

    Thank you for being patient.

    Our engineers have informed us that a fix has been applied to the latest Adobe Express iOS v11.13.0, now available for download/ update in your app store.

    Also, please ensure your devices run on the latest OS for iOS v16.3.1.

     

    Once your adobe Express App and device are up to date, kindly ensure that your sync only over wifi is turned back to its original setting, test the app, and confirm if the fix has worked.

     

    Thank you for being part of the Adobe Express community.

     

    We are always here to help, and we apologize again for any frustration caused.

     

    I'm looking forward to hearing from you.

     

    Many thanks,

    ~Lyn

    7 replies

    J
    Jamie.A.C.
    Participant
    November 3, 2024

    Hi,

    I have this problem on my ipad. Desktop and phone don't have this problem. None of my work shows up on my iPad. 

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    November 4, 2024

    Hi 

    @Jamie.A.C.

     

    I'd like to inform you that the new version of Adobe Express is not yet available on the iPad. We will let you know once it is available. 

     

    Regards,

    Tarun

    D
    dondod
    Participant
    October 14, 2023

    The Adobe Express on my iphone is version 11.22.0.  The IOS version is 16.6.1. These both seem to exceed what's required. 

    My Dell laptop uses Windows 11 Pro. As I mentioned, these two systems seemed to communicate just fine until a few weeks ago. 

    The sync setting is to "only wifi," yet it doesn't seem to be syncing. So I still have a problem. 

      D
      dodolipet
      Participant
      September 1, 2023

      As of 9/1/23, mobile and desktop projects can't be edited/accessed interchangeably.

      This is what I got:

       

      A
      Anonymous
      April 30, 2023

      I'm having the same issue. Please fix this ASAP. What are we paying for? I might as well switch to Canva if this continues 

        Lyn_D
        Lyn_D
        Inspiring
        May 18, 2023

        Hi @26027688,

         

        Thank you for reaching out. Do you mind sharing the issues you're having?

         

        Many thanks,

        Lyn

        D
        Domane
        Participant
        July 21, 2023

        I created something on the app but i cant see it on my desktop. I read through this entire thread tried everything and it still doesnt show up. I need help asap. 

        ramunasn41846976
        ramunasn41846976
        Participant
        April 27, 2023

        If you still facing the problem, on the desktop app settings change Default to not featured parameter from off to on

        J
        Justin25939004old6
        Participant
        January 26, 2023

        Same problem.  iPad and iPhone not syncing with MacBook 

          Lyn_D
          Lyn_D
          Inspiring
          February 10, 2023

          Dear all,

           

          Thank you for reaching out, and we are sorry to hear you'll are experiencing difficulties with the synchronization between your devices.

           

          We are here to help as we know how frustrating this can sometimes be as we all have busy lives and sometimes depend on applications function.

           

          Our engineers have been informed of this and are doing their best to resolve this as soon as possible.

           

          A workaround for this is:

          • Ensure all the devices are connected to the Wi-Fi.
          • Then on the device, you created that particular project that is not syncing, reopen the project in edit mode, and close this project by going back to all your projects.
          • Refresh Adobe Express on the device you need to sync, and it should appear under projects. 

           

          We apologize for any frustration this might have caused, and we will get back to you as soon as there is an update.

           

          Many thanks,

           

          ~Lyn 🙂

           

          1savanah1
          1savanah1
          Participant
          February 18, 2023

          This does not work. I've tried it muliple times.

           

          I'm starting to think I should switch to Canva...

            Amitej S
            Community Manager
            Amitej SCommunity Manager
            Community Manager
            June 13, 2022

            Hey Kayla,

             

            Thanks for reaching out to us; sorry for your experience with Adobe Express. This shouldn't be happening. 

             

            Since when are you having trouble with syncing across devices? Also, would you mind checking the mobile app settings and see if "Sync projects" is turned on? (as shown in the screenshot)

             

            You may follow the mentioned steps to see if that makes any difference:

            • Ensure you're logged in from the same Adobe ID from the different devices you're using.
            • Try Signing out and then back in from all devices.
            • Try reinstalling the mobile app. 

             

            Note: Please ensure that your mobile device runs on the latest OS & has the latest Adobe Express app. Also, it has a stable internet connection.

            .

            We are here to help just let us know about your findings.

             

            Thanks,

            Amitej

            K
            KaylaW0521Author
            Participant
            June 13, 2022

            Thank you so much for your suggestions!  I did an app update as I wasn't aware it was running an older version.  I also logged out of the app and back in and then all of my projects showed up.  Thanks again!

             

            Kayla 

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