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default31738721prtwy0
Participant
August 17, 2023
Answered

Templates did not transfer properly

  • August 17, 2023
  • 1 reply
  • 174 views
Several of my image templates from the previous version of Adobe Express did not transfer in correctly. They are not editable in the same way and the program is not recognizing images versus background, etc. For others, the whole thing is a static image. I had to redo several templates from scratch.
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Correct answer Lyn_D

@default31738721prtwy0, Thank you for reaching out, and I apologize for any frustration caused. Our engineering team has recently fixed some reported bugs. Could you please confirm if you're still experiencing this issue?

 

If the problem persists, don't hesitate to let me know.

I'm looking forward to hearing from you.

Lyn

1 reply

Lyn_D
Lyn_DCorrect answer
Inspiring
September 12, 2023

@default31738721prtwy0, Thank you for reaching out, and I apologize for any frustration caused. Our engineering team has recently fixed some reported bugs. Could you please confirm if you're still experiencing this issue?

 

If the problem persists, don't hesitate to let me know.

I'm looking forward to hearing from you.

Lyn

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