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JigmeU
Participant
Apr 15, 2022 4:28 PM UTC
Question

Templates not opening

Hello 

The CC Express templates are not opening/loading in any of my mobile devices (phone & iPad Pro). All I see is a blank white page.

Has been an issue for the past 2-3 weeks now.

I deleted and reinstalled the app and still not working.

 

Please advice 

 

Thanks

JU

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    1 reply

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    Apr 15, 2022 7:38 PM UTC

    Hi there,

     

    We're sorry about the trouble. Would you mind telling us about the version of the operating system you are using in your phone/iPad pro? Are you getting any error messages? How much free space do you have on your device? Which version of the Creative Cloud Express Application you're using?

     

    Please ensure you have stable internet. You may also try switching the internet connection. Also, try restarting the device after updating the Creative Cloud Express application to see if that makes any difference.

     

    Regards,
    Amitej

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