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Participant
Dec 15, 2021 5:18 AM UTC
Answered

Term of license changes access to Adobe Stock?

I have the complete license for Creative Cloud. Everything was ok until the last update of CC express. I can't access to adobe stock photos. 
What's happen ? 
It was ok yesterday and now not. Hope this is a mistake because it will be very unfair to ask consumer who payed the premium creative cloud to pay again. 
That is not on the contract term...

 

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Manmeet2016Correct answer
Community Manager
Dec 16, 2021 3:17 PM UTC

Hi Youri,

 

Sorry to hear that you have got into this issue. Could you please try reinstalling the app? If that doesn't work, please let us know, we will assist you further.

 

Thanks,

Manmeet

3 replies

Manmeet2016Community ManagerCorrect answer
Community Manager
Dec 16, 2021 3:17 PM UTC

Hi Youri,

 

Sorry to hear that you have got into this issue. Could you please try reinstalling the app? If that doesn't work, please let us know, we will assist you further.

 

Thanks,

Manmeet

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Participant
Dec 16, 2021 5:52 PM UTC
Hi !
Yes, a previous community manager told me so and it’s working now !
Thanks
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Community Manager
Dec 16, 2021 6:01 PM UTC

Hi Youri, It's good to hear. Thanks for getting back and letting us know. Have a good day. ^Manmeet

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