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J
justinje
Participant
June 14, 2022
Question

Text cut off after export as MP4

  • June 14, 2022
  • 2 replies
  • 452 views

Has anyone had issues when exporting a graphic with animation as an MP4 from Express to have the text be cut off when playing the animation? If so, what was your work around?

    This topic has been closed for replies.

    2 replies

    T
    Toby23146265knrj
    Participant
    June 29, 2022

    I am having the same issue, any updates on this?

     

    M
    Community Manager
    Manmeet2016Community Manager
    Community Manager
    June 15, 2022

    Hi Justinje,

     

    Thank you for reaching out. Before we provide you with any troubleshooting steps, a screenshot of the graphic is required. It will help us to better understand the issue. We will be looking forward to your response. 

     

    Thanks

    Manmeet

    J
    justinjeAuthor
    Participant
    June 15, 2022

    Hi Manmeet,

     

    I've attached the full graphic for review. Thank you!

    M
    Community Manager
    Manmeet2016Community Manager
    Community Manager
    July 11, 2022

    Hi Justineje, 

     

    Thank you for sharing the screenshot. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Try signing out of the app and then signing back in. If not, try a different system. Try a different device. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

     

    Thanks

    Manmeet

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