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default43bh8oc4x0jl
Participant
April 4, 2022
Question

Text "Shape" effect not appearing in downloaded file

  • April 4, 2022
  • 1 reply
  • 939 views

Hi all,

 

When I try to put some text at the bottom margin of my project the "shape" effect disappears in the resulting .png and .jpg download. I really need that back fill for the words to be legible. Is this a bug? Is there a way to prevent this from happening? The effect opacity is definitely set at 100%, and it displays correctly in-app.

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1 reply

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default43bh8oc4x0jlAuthor
Participant
April 4, 2022

Update: This definitely seems to be a bug. I was able to get it to download correctly by moving the text up the page until the effect showed up correctly in the downloaded file, which it did at about halfway up the page. When I then put it back at the bottom margin the resulting download was fine.

Ko.Maruyama
Community Expert
Ko.MaruyamaCommunity Expert
Community Expert
April 4, 2022

Could you share a screenshot of the layout?

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default43bh8oc4x0jlAuthor
Participant
April 4, 2022

 

Here's my layout:

 

 

The problem text is selected in the screen shot.

The project was based on this poster-sized template:

 

 

Please note that I've now run into a further issue with this project; I've been unable to download poster-sized versions of it or any copies of it at all. The app never moves beyond "preparing" the download. If I resize the project it downloads fine, but the default "poster" size just won't work. As it happens I don't need that size, so I don't require a resolution but I thought someone might want to know about the bug. [The disappearing text effect happens regardless of whether the project is resized]

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