The disappearance of projects

Question

Hello, it seems that i lost all my projects that i share them on "Creative Cloud Express" with my colleagues. i can no longer see them since this morning. I'm really stuck, any help please.

Manmeet2016 · Answer

Hi a.dahmen,

Sorry for the trouble. Can you please try logging in with the same email/user id under which you had all your projects and check if you can access them? We ask because your projects are tied to your login method. For example, if you create a project with a Facebook login, then access Creative Cloud Express with Google, you will effectively have made a new account with new/different projects. The same idea would apply if you logged in with two different Gmail addresses.

If that does not work then try duplicating the project and try again? Also, would you be able to try again on another network/wifi? Check if this works, if not then please send us the URL to that project (DM) so we can investigate it?

Thanks,

Manmeet

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