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Participant
December 26, 2024
Question

The new update is horrible

  • December 26, 2024
  • 3 replies
  • 353 views

Earlier today I was working on some projects with the normal version that has been the same since I've been using it on my other account for a long time now now an update happens I'm forced out of my account having to create a new one and now this version only lets me Use it in landscape and it's completely a very frustrating experience trying to find and just everything when I was so used to using the old way the very least you could've did was have a classic mode where people could transition back to the old version while working on their projects and then slowly learn a new way just forcing us to try to use this horrible update which I'm pretty sure I'm not the only one complaining about it cause I'm looking at every messenger board all over social media and people are mad. Honestly think I'm about to just cancel my entire account not even doing this to get my way or whatever I'm seriously thinking about looking at other competitors because whatever this software is it is Not very user-friendly

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3 replies

laury_5301
Participant
April 2, 2026

I 100% agree!!! I can not do many of the things I could do just 2 weeks ago. I used things in Express that I can’t find in other apps. If it does not bring back the old version or add in the old options, I will cancel my membership. There is no need to keep it. I use several other apps. Please bring back all the old options. You can add new stuff without removing old stuff! What am I supposed to do? I can’t finish my work now!!

jane-e
Community Expert
Community Expert
April 2, 2026

@laury_5301 

 

You replied to a thread from a year ago and have told us that your issues started about two weeks ago. Can you be specific? Please start a new thread so we can better assist.

 

Jane

Participant
January 10, 2025

I fully agree. A disgracefully awful update. I'm already googling alternatives and cancelling my subscription. So bad.

Tarun Saini
Community Manager
Community Manager
December 26, 2024

Hi 

@Bonafide_capt

,

Thank you for sharing your experience. We're sorry to hear about your frustration with the recent update and how it has impacted your workflow. We understand how challenging it can be to adjust to changes, especially when you’re used to a specific way of working.

 

I wanted to let you know that support for vertical orientation on iPads is coming soon—we’re actively working on it to improve your experience. For more information, check this link- https://adobe.ly/4fyF0KG

 

Your feedback is incredibly valuable to us. If you have specific suggestions or additional input, we’d love for you to share them here: https://adobe.ly/3DwDXgW. This helps us prioritize features and improvements based on your needs.

 

Regards,

Tarun

Participant
January 2, 2025

The new version in nothing like the other. The way I previously created is gone with this new version. The new version should be called something else. I get it, you want to compete with Canva but why do it at the expense of so many that used Express as it was and used it that way daily? Bring the old version back and name the new one Adobe Social or something like that.