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B257607802ijb
Participant
August 22, 2022
Question

'This page isn't here for you, bur we are' Adobe Express error message

  • August 22, 2022
  • 2 replies
  • 377 views

HELP PLEASE.  Whatever the issue is with accessing Adobe Express on the web. I just subscribed to the monthly billing upgrade plan and I can't even access the site. I just get the message 'This page isn't here for you, but we are'. I cleared browser cache, signed out and in again, shutdown pc but still the same error message. Any help would be greatly appreciated.

 

THANKS!

    This topic has been closed for replies.

    2 replies

    J
    Jeremy26193788w8n0
    Participant
    September 19, 2022

    I have the same error.

      C
      Carmelite25949277szq3
      Participant
      September 19, 2022

      I got the answer to my question via Twitter support. In my case, the problem was due to my VPN. I was advised to turn off the VPN before attempting to login via my Google account. The login worked like a charm on my desktop when I tried that fix. On mobile, I still need to keep a browser tab open to refresh my master Adobe account login, and then I can open Adobe Express with my Google account without any problems.

      In dummy-speak, Adobe Twitter support said that VPN and/or firewall can change the way Adobe Express tries to launch. At least that's what I understood. I just know that I found a way to get it to work. 

      M
      Community Manager
      Manmeet2016Community Manager
      Community Manager
      August 23, 2022

      Hi there, 

       

      Sorry for the trouble. Hope this will help. Have you tried using a new "Incognito" (Chrome), "Private" (Safari), or a similar window? Try a different system or a different device. Usually, this same error comes when anyone tries to access the unpublished link. Kindly check the link as well. Try these things and write us back with any observations. Also, share the screenshot of the error. 

       

      Thanks

      Manmeet

      C
      Carmelite25949277szq3
      Participant
      September 6, 2022

      Manmeet, I have the same issue, for several days now. Clearing cache and cookies does not solve the problem, and I get the same error message on Brave (shields down), Chrome, and Edge. I tried logging out of the mobile app, just to make sure there wasn't a problem with dual logins. I still cannot login to the desktop version of Adobe Express.
      What fix or workaround do you have for this known issue?

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