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Participant
June 27, 2025
Question

Transfer workmap or files from work account to personal account + full storage

  • June 27, 2025
  • 1 reply
  • 4167 views

Hi,

For work I have been using Adobe Express. Yet my contract os not prolonged, so they will terminate the account. There's some maps on this account that I use for personal project, which I'd like to keep. I shared the workmaps from my work account now with my personal account, but will they still be deleted once the work account is terminated?

 

To be sure, I logged into Adobe Express with my personal mail/account. My intention was to duplicate the projects, so they would be on my personal account as 'orginal'. Yet it says I can not duplicate the projects. It says: 'The item can not be duplicated.

 

I think this is because I don't have storage space. From the get go it said it does not have any storage space left.

 

Which is weird, because it says it should be 5gb, and I haven't started any heavy projects yet, at all in Adobe Express. Like, where can I see what my storage carries so far and which files to delete to create more space?

 

Can anyone help me, so that I can keep on working with these files even after my workout account is terminated? Like to here from you! Thanks in advance.

1 reply

Amitej S
Community Manager
Community Manager
June 27, 2025

Hey @Niels.Middelburg, Welcome to our Adobe Express Community! 

 

You're right that duplicating the shared files in your personal account will retain those files once the work account is deactivated. 

Also, the error message about not being able to duplicate the files seems related to your personal account's storage space. You may need to delete some files permanently to free up space. 

To do so:

  1. Go to https://adobe.ly/4elTJcI while logged into your personal account.
  2. Permanently delete any files you no longer need from there; this will help free up the space.

Once that's done, try duplicating the projects again, and it should work!

 

Let us know how it goes or if you need help.

 

Best

Amitej!