Transferring files from School license to Personal license

Question

Hello,

I recently graduated from University and no longer have access to Adobe Express since my School license expired. I have around 50 files that I can no longer access. I would like to transfer these files to my personal Adobe account. I can still log in to my school account. I just can't access any files to share them with my personal account and will require customer support. Oddly enough, I can still access files on the beta. Just not the original AE.

Thanks!

Kalen

Winnie_M · Answer

Hi @Kalen281538104e5a,

Thank you for sharing this, and sorry for not getting back to you sooner.

Before transferring your files from your school account to your account, you have to move them from the beta version to the current version.

You can transfer your assets to the current version:

Go to the prior version
Click Move file on the project you want to migrate
Click Convert for Desktop
The conversion takes place
You will land in the editor for the new version of Express of the project you move

Once your projects are transferred to your school account, they can be migrated to your personal account. For more details, please follow the steps for Adobe Express projects here: https://adobe.ly/3uKfKzs.

If the issue persists, please send a screenshot of your account. It will help us understand the situation.

We hope this helps.

Thank you,

Winnie

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